Cell & Gene Therapy Logistics Specialist
We usually respond within three days
At Biocair our Cell & Gene Therapy (CGT) Logistics Specialists sit at the heart of our operations working in a fast-paced, constantly evolving environment with customer care being at the centre of all they do. Reporting to the Cell & Gene Study Manager, the key driver for this role is to deliver the highest quality service in our industry by ensuring all shipments are managed in the safest, most efficient, and cost-effective way.
Responsibilities will include:
- Managing the end-to-end shipment process for identified CGT shipments to ensure they are completed in line with customers’ requirements.
- Designing appropriate, compliant, cost-effective and scalable solutions, to include fall-back options to maintain supply chain integrity.
- Working closely with third party Biocair offices and suppliers to arrange and coordinate shipment solutions to include, collections, linehaul, customs clearance, deliveries and where applicable monitoring thereof.
- Proactively monitoring the status of shipments, identifying and dealing with issues as they arise, implementing planned corrective measures and escalating appropriately to maintain product viability.
- Utilizing technology to provide enhanced monitoring, management and control of shipments as required (i.e. GPS enabled devices, software solutions).
- Providing the customer and/or consignee with regular, accurate and timely updates on shipment status as required.
- Ensuring that Biocair’ s service remains accessible and easy to use at all times by the client and applicable stakeholders.
- Ensuring the correct and timely completion of all pre and post shipment task s including the placement, control and arrangement of appropriate packaging, equipment and trained operatives.
- Arranging return logistics for reusable packaging and /or equipment.
- Retrieving temperature monitor / device data and providing to the client.
- Chain of custody and identity control through preparation and coordination of associated documentation or systems.
- Receipt and appropriate actioning of any feedback received from client or other stakeholder.
- Liaising with third party Biocair offices and suppliers to confirm local requirements, assisting in planning appropriate solutions and obtaining timely updates on live shipments.
- Assisting with the production of quotations and responses to RFP’s giving effective solutions to clients whilst maintaining the company’s profitability targets.
- Proactively managing costs at all times.
- Handling customer complaints promptly and effectively from receipt to resolution, escalating issues and seeking support from others where required. Taking ownership of investigations, root cause analysis and putting in place Corrective and Preventative Actions (CAPA’s) providing regular updates to customers and internal stakeholders.
- Building positive working relationships with internal stakeholders and working pro-actively with other teams in all global locations to deliver excellent customer service.
- Ensuring that the department operates compliantly and within the law at all times.
- Complying with, and implementing as required, all security policies and procures applicable to your role and location (including Shipment, IT and Information Security).
Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.
In addition, you will demonstrate these key competencies:
- Experience of working within a logistics setting.
- Educated to degree level or equivalent in a Science or other relevant subject is desirable but not essential.
- Exceptional customer service skills.
- Effective communication skills, both verbal and written in English and German.
- French language skills are highly desirable but not essential.
- Excellent attention to detail, strong self-organisation skills and the ability to plan and prioritise your workload whilst managing changing priorities to meet strict deadlines.
- Problem-solving skills and a commitment to see issues through to resolution.
In return we offer:
- Up to 48,000 euro depending on experience.
- Bonus scheme
- Pension
- Life Assurance (as part of pension)
- 30 days holiday
- Wellness Programme
Please note this is a full time role, 40 hours per week, Monday to Friday 09:00 to 18:00 and is offered as hybrid working from our Frankfurt office with up to 2 days per week working from home.
Please note this is a German based role and the right to live and work in Germany will need to be established during the recruitment process.
Please submit your application and CV in English. Thank you.
Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.
- Department
- Operations - Germany
- Role
- Cell & Gene Therapy Logistics Specialist
- Locations
- Frankfurt
- Remote status
- Hybrid Remote
About Biocair
Since 1986, Biocair has established a global reputation as a leading GDP logistics specialist within the pharmaceutical, biotechnology and life sciences sectors. Biocair has built up a unique, client-centric approach by employing scientists in front-line logistics positions and assembling a team of best-in-class industry experts in quality, cold chain and regulatory compliance. Biocair focuses on providing the most comprehensive time-sensitive and temperature-controlled logistics services available whilst delivering flexible, tailored, cost-effective solutions to all its clients. It is committed to delivering complete end-to-end logistics solutions through its 24/7 operation and global network spanning across Europe, Africa, Asia and the Americas.
Cell & Gene Therapy Logistics Specialist
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