The Key Accounts Team is pivotal in building strong relationships with key accounts and sector customers. This role involves addressing inquiries, providing support, and ensuring customer needs are effectively communicated across the Customer Logistics Teams. You will collaborate closely with internal teams to develop efficient shipment solutions, ensuring a seamless handover to logistics for flawless execution.

Responsibilities will include:

• Enter fully and accurately shipment data received from Biocair’s customer portal and from email requests into transportation management system, ensuring that the following aspects of shipment design are fit for purpose
• Adherence to shipping rules and regulations set internally and externally initiates shipment and handoff to Import Team, Export Team, or Control Tower Team.
• Monitor shipment status and regularly notify customer of shipment milestones, highlighting exceptions, schedule changes, or delays immediately
• Manage communication between Biocair Teams and third-party vendors regarding shipment details, clearance instructions, documentation changes, and necessary licenses/permits
• Record details regarding shipment deviations and supplier non-conformance in transport management system
• Identify and capture all exception expenses incurred in operations and in shipment deviations, ensuring full transparency and appropriate cost allocation
• Act as a Data Steward for customer account and contact information in transportation management system, ensuring quality and accuracy by formatting and cleaning data received by customers and the customer portal per standards set by the Country Key Accounts Manager

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

• Intermediate proficiency in MS Office Suite: Outlook, Word, Teams
• Demonstrable Customer Service experience
• Good attention to detail
• Ability to work with minimal supervision.
• Experience in logistics and forwarding industry
• Ability to prioritise tasks and manage changing shipment deadlines.

In return we offer:

• Up to €46,900 per annum depending on experience
• Bonus Scheme
• Pension
• Life Assurance (as part of pension)
• Car allowance
• 30 days holiday
• Wellness Programme

Please note this is a full time role, 40 hours per week, Monday to Friday between 08:00 to 18:00 and is based from our Hamburg office.

This is a Germany based role and the right to live and work in Germany will need to be established during the recruitment process. 

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.