Our Values
Biocair is the expert in life sciences logistics, providing pharmaceutical professionals, researchers and scientists with industry-leading supply chain solutions for over 35 years.
So how do we ensure that we continue to deliver the expertise our customers need? Through our values.
Our values are the guiding principles that shape the culture, behaviours and decision making at Biocair. They are critical in setting out how all our employees across the globe work to deliver our mission and to achieve our purpose to Move Science Forward.
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Our mission is to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.
Vincent Howard, CEO Biocair
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Customer service is at the heart of Biocair. We recognize that our current and future success relies upon delivering best-in-class customer service. We treat our customers as we would wish to be treated ourselves, we put them at the heart of everything that we do and never forget that behind every shipment is a customer.
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We are proud that our customers trust us with their shipments and rely on our advice. We care about our customers and the shipments that we handle for them; treating each one as if it were our own. We also care about each other and behave in a manner that demonstrates this in everything that we do.
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Biocair’s knowledge is what makes us stand out from our competitors and is key to our success. We strive to use this knowledge as effectively as possible when dealing with customers’ shipments. We are committed to growing and sharing the knowledge we have across our business.
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We recognize the commercial reality of the market we operate in and the need to satisfy the financial demands of all of our stakeholders. We look to generate a good return on the value that we provide to customers and strive to make decisions based on solid commercial information.
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No individual can supply all the right answers working on their own. We recognize that working collaboratively with customers, suppliers, advisors and each other we can achieve great things. We will share ideas to inspire and learn from one another.
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We are committed to the work that we are doing. We will go the extra mile for customers and colleagues and demonstrate a can-do attitude in order to try and exceed expectations. We will always do our utmost to do the best job that we can.
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We will combine a high level of energy with a strong sense of urgency to deliver products, services, results and solutions to our customers, colleagues and partners. We recognize that time is precious and that we must use time to our advantage
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We will honor our commitments and deliver on our promises. We will take ownership and be accountable for our actions. We will be disciplined and rigorous in our conduct in pursuit of optimal customer solutions.
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We are committed to fostering an environment that encourages openness and honesty and we will act with trust, integrity and discretion in all that we do.
