The Key Account Specialist will deliver the highest quality service in our industry through management of daily operational tasks in compliance with all relevant regulations, customer requirements and the targets of the company as part of the Cell & Gene Therapy Logistics team. Assisting in the ongoing development of Biocair’s operational ability to ensure the highest level of customer service, commerciality, quality & satisfaction.

Responsibilities will include:

• Develop and maintain a close relationship with existing and potential clients by understanding needs, providing high levels of accurate and timely communication, ensuring complete satisfaction with the service and identifying service level improvements - to become a trusted supplier.
• Identify areas of weaknesses in the Biocair network and capabilities for the provision of cell & gene therapy logistics solutions and assist in the design, implementation and completion of initiatives to resolve
• Proactively monitor the status of shipments, identify and deal with issues as they arise, such as delays, damages, or discrepancies, and implement corrective measures and escalate appropriately to maintain product viability
• Provide the customer and/or consignee with regular, accurate and timely updates on shipment status as required 
• Develop a thorough knowledge of the Biocair network and capabilities to effectively plan solutions that meet customer requirements 
• Manage suppliers to provide a seamless extension of the appropriate Biocair service

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

•   Experience of working within one or more of the following areas: Cold chain, time-sensitive multimodal freight forwarding, pharmaceutical industry (ideally in a logistics setting), highly customer-orientated role with experience in successfully managing client relationships
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with internal teams, external partners, and suppliers
  • Exceptional problem-solving abilities and the capacity to make quick, informed decisions under pressure

In return we offer:

• Between $55,000 - $60,000 per annum commensurate with experience
• Bonus scheme
• Health, vision, and dental insurance
  
• Employee Assistance Program
• 401K with a generous match
• PTO

Please note this is a full time role, 40 hours per week, Monday to Friday 09.00-17.30 after an initial training period of 08.00-16.30hrs and will be based at our office in Cary. 

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offered candidates are subject to pre-employment screening which includes a denied party background check, a motor vehicle records check, and an E-Verify work authorization check.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.