The Control Tower Team works alongside the Customer Care Team to support the Biocair logistics network by facilitating shipments outside the typical range of a local Biocair station. The Control Tower provides strategic oversight, coordination, and effective management of suppliers and internal logistics operations to uphold the
efficiency and reliability of the Biocair network. This involves the orchestration of communication across multiple time zones and language barriers to ensure seamless interactions between Biocair and various stakeholders involved in collection, delivery, or other third-party activities.

The Control Tower Coordinator will verify shipment information in Biocair’s proprietary transportation management system, iCair, manage communications between internal stakeholders, shippers and consignees, and regularly notify the Customer Care Team of shipment updates.

Responsibilities will include:

• Review shipment data received by the Customer Care Team, ensuring that the following aspects of shipment design are fit for purpose
• Manage communication between Biocair Teams and third-party vendors regarding shipment details, clearance instructions, documentation changes, and necessary licenses/permits
• Develop and maintain positive working relationships with internal stakeholders, external suppliers, and customers.
• Record details regarding shipment deviations and supplier non-conformance in the transport management system
• Identify and capture all exception expenses incurred in operations and shipment deviations, ensuring full transparency and appropriate cost allocation
• Act as a Data Steward for third-party vendor and agent details in the transportation management system, ensuring quality and accuracy by formatting and cleaning data per standards set by the Control Tower Manager

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

• Experience in the logistics and freight forwarding industry
• Ability to work with minimal supervision
• Ability to prioritise tasks and manage changing shipment deadlines
• Demonstrable Customer Care experience
• Conflict resolution/de-escalation skills
• Good attention to detail/data verification

In return we offer:

• Up to £29,500 per annum depending on experience
• Bonus Scheme
• A generous non-contributory pension
• 25 days holiday and the option to buy/sell 5 days
• Life Assurance
• Group Income Protection
• Private Medical Insurance
• Wellness Programme

Please note this is a full time role, 40 hours per week, Monday to Friday 8.30-17.30 and offered as a hybrid role working 2-3 days per week based at our Cambridge Office.

This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process. Please note we are not currently a Home Office visa sponsorship licence holder. 

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.