The Import team is responsible for overseeing the effective design and provision of import logistics solutions that prioritize both timeliness and high-quality delivery standards, ensuring the compliant movement of goods through local customs and regulatory processes. This encompasses a broad range of logistics-based tasks, involving the strategic coordination of internal Biocair teams, third-party supplier networks, customs brokers, and customers. to ensure that the transport and delivery of goods align seamlessly with customer expectations.

The Import Manager will oversee several Import Coordinators at the local station level, managing operational performance using business metrics and key performance indicators (KPIs) to assess, monitor, and improve various aspects of the customer logistics function. The Import Manager will mentor the Import Coordinators, set local strategic goals, and design effective Corrective and Preventative Actions (CAPAs) and continuous improvement initiatives to enhance overall team efficiency. 

The Import Manager will also act as the local Product Owner for import broker management functions within Biocair’s proprietary transportation management system, iCair. In collaboration with the IT Business Partner, they will manage and prioritize the product backlog based on logged IT tickets and translate needed product improvements and expansions in functionality into tasks for development.

The Import Manager will also act as the local Data Owner for import broker details entered in Biocair’s proprietary transportation management system, iCair. They will be responsible for imparting the importance of TMS data integrity and accuracy upon their team, setting standards for best practices data input, and performing quarterly audits of import broker data in iCair. The ideal candidate will have full end-to-end experience and expertise in the compliant provision of our services using our operating systems and ensuring team members operate accordingly.

This role offers the potential to make far reaching differences within the organization, in addition to making a significant impact on the professional trajectory of individuals via mentorship and coaching.

Responsibilities will include:

• Imports oversight and acting as second escalation contact for shipment deviations and issue resolution
• US Imports team management
• Operational and business intelligence
• Product and data ownership

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community, based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

• Previous proven experience leading an imports team.
• Data analysis to drive process and people improvements.
• Prior experience working within logistics and/or freight forwarding with specialist cold chain, pharma or life science industry experience being highly desirable.

In return we offer:

• Between $80,000 to $90,000 per annum commensurate with experience
• Discretionary annual bonus scheme
• Health, vision, and dental insurance
  
• Employee Assistance Program
• 401K with generous match
• PTO

Please note this is a full time role, 40 hours per week, Monday to Friday, 09:00 to 17:30 and offered as 100% onsite at our office in Chicago (IL 60106).

Please note that applications will close on Tuesday 6th May 2025.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offered candidates are subject to pre-employment screening which includes a denied party background check, a motor vehicle records check, and an E-Verify work authorization check.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.