As the Inside Sales Account Manager, you will report to the US Sales Director and your will be to focus on identifying, attracting and “hunting” to close win business from brand new and some existing customers in US, having a portfolio of their own to develop and grow, and supporting the overall goals and objectives of the US business unit, to maximise their earnings potential by exceeding sales targets.

Responsibilities will include:

Prospecting, Revenue Generation & Quotation Management:

• Working with Biocair sales lead data sources, tools and marketing to generate leads.
• Generating business from future prospects using all means of communication.
• Identifying and closing opportunities to develop new revenue from new and existing customers.
• Increasing revenue by effectively selling to customers in the US market using the tools and training to operate productively in terms of customer contacts and sales conversion.
• Providing customers with fast and competitive winning quotations.
• Ensuring all quotes are followed up and using the appropriate Biocair tools to prepare and send them.
  

Client Relationship Management & Customer Support:

• Fully and completely utilising Biocair account management tools, data feeds and keeping records up to date in a timely manner.
• Creating and maintaining up to date a pipeline of opportunities in the Client Relationship Management system (CRM), currently Salesforce.
• Assisting customers with questions and business information using our sales collateral proactively and recording outcomes in our Sales tools.
• Providing input and escalating where required to address customer issues, providing corrective and preventative actions with the assistance of the appropriate team members.
• Ensuring customers are set up correctly in terms of provision of any POs, on time payment and good quality data reporting

Internal Collaboration:

• Collaborating with operations to ensure they are aware of sales onboarding to ensure they are fully aware of business coming.
• Support customers to maximise the customer portal fully to place their orders and helping them to see the value of using the Biocair tools.
• Proactively operating within the sales policies and marketing strategy of the organisation.
• Recording all client contact communications in the CRM.
• Preparing special reports and presentations as needed.

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

• Strong sales skills and proven experience of identifying, attracting and securing new business as well continuing to strengthen existing relationships.
• Previous experience of a similar role within a the specialist logistics, and ideally cold chain, industry is essential.
• Experience using CRM systems, ideally Salesforce, with a proficiency in recording and managing client communications in a CRM.
• Experience of quotation preparation.
• Excellent communication and interpersonal skills along side the ability to adapt your communication style based on the audience.
• Experience in creating compelling presentations and reports for internal and external stakeholders is highly desirable but not essential.

In return we offer:

• Between $70,000 - $80,000 per annum commensturate with experience
• Inclusion in a competitive commission scheme
• Health, vision, and dental insurance
• Employee Assistance Program
• 401K with generous match
• PTO

Please note this is a full time role, 40 hours per week, Monday to Friday 08:30 to 17:30 and the role is offered as hybrid from our Raleigh office with up to 2 days per week working from home.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offered candidates are subject to pre-employment screening which includes a denied party background check and an E-Verify work authorization checks.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.