As the Senior Import Coordinator at Biocair, you will be involved in ensuring timely customs clearance and delivery of imports to the UK. Compliant submission of customs entries either directly or through approved brokers. Provide consistent and reliable customer service to all clients and offices. Deliver the highest quality service by ensuring all imports are managed efficiently, safely, and cost-effectively. Additionally, lead subject matter expertise for key areas, including standing instructions, liaising with overseas clients and internal offices, quality and compliance, and staff development within the Heathrow office.

Responsibilities will include:

• Perform and lead main import functions of the LHR operation and provide support in other areas as required

• Train, mentor, and coach team members to build an experienced and skilled Air Import Department

• Ensure all import permits and documentation are present for compliant customs entry

• Liaise with customers and brokers to ensure accurate and timely customs declarations in accordance with HMRC regulations.

• Identify potential issues and implement pre-emptive measures to meet service levels.

• Provide customers with regular, accurate shipment updates and complete post-shipment tasks (e.g., temperature data retrieval, return logistics)

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

• Experience of working within an air import role

• Customs Entry submissions using Sequoia or equivalent

• Up to date knowledge of customs CPCs and HTS codes.

• Exceptional customer service skills.

• Effective communication skills, both verbal and written.

• Team player with the ability to work on own and as part of a team.

• Highly self-organised, able to plan and prioritise workload to meet deadlines.

In return we offer:

• A competitive salary of between £31,000 and £37,000 per annum depending on experience

• A generous non-contributory pension

• 25 days holiday and the option to buy/sell 5 days

• Birthday Leave

• Life Assurance

• Group Income Protection

• Private Medical Insurance

• Wellness Programme

This is a full time role, 40 hours per week Monday to Friday, between the hours of 07:00 and 18:00 with a shift rotation of: 07:00 to 16:00 / 08:00 to 17:00 / 09:00 to 18:00 and is offered as 100% onsite based at our London Heathrow office (TW4 6ER).

Applications will close on Tuesday 20th January 2026. Please note that suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should we receive a sufficient number of applications.

This is a UK based role and the right to live and work in the UK will need to be established during the recruitment process. Please note we are not currently a Home Office visa sponsorship licence holder. 

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding. 

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