The Import Team is responsible for overseeing the effective design and provision of import logistics solutions that prioritize both timeliness and high quality delivery standards, ensuring the compliant movement of goods through local customs and regulatory processes.

This encompasses a broad range of logistics based tasks, involving the strategic coordination of internal Biocair teams, third party supplier networks, customs brokers, and customers. to ensure that the transport and delivery of goods align seamlessly with customer expectations.

The Import Coordinator will review pre-alerts for accuracy, obtain needed permits and declarations, and arrange for shipment release from airlines and final delivery of shipments to the customer.

Responsibilities will include:

• Review import notifications and pre-alerts for accuracy

• Point of contact for customs brokers, responding to requests for additional commodity details, permits, licenses and statements

• Obtain import approval from Importer of Record/consignee

• Instruct airline handling agents on maintaining temperature validation by re-icing or repacking

• Resolve issues with delivery as needed with Transport and Customer Care Teams

• Update transport management system with clearance activity and import milestones

• Identify and capture all exception expenses incurred in operations and in shipment deviations, ensuring full transparency and appropriate cost allocation

• Act as a Data Steward for import broker details in transportation management system, ensuring quality and accuracy by formatting and cleaning data received by customers and the customer portal per standards set by the Import Manager

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community, based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

• Experience in logistics, courier, or freight forwarding role

• Knowledge and familiarity with HTS codes and Incoterms

• Knowledge and familiarity with global customs procedures and documentation

• Attention to detail

• Effective communication skills, both verbal and written

In return we offer:

• Between $24-$26 per hour, commensurate with experience

• Birthday leave

• Health, vision, and dental insurance

• Employee Assistance Program

• 401K with generous match

• PTO

Please note this is a full time role, 40 hours per week, Monday to Friday, 07.30 - 16.00 and is offered as 100% on-site based from our Philadelphia office.

Applications will close on Tuesday3rd February 2026. Please note that suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should we receive a sufficient number of applications.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offered candidates are subject to pre-employment screening which includes a denied party background check, a motor vehicle records check, and an E-Verify work authorization check.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.