The Logistics Supervisor will act as an operational and administrative lead at the local station level, developing and empowering the Logistics Operations Team to drive performance and foster a culture of collaboration and continuous improvement.

The Logistics Supervisor will also support the Logistics Manager in investigating shipment deviations, root cause analysis, CAPA design, cost reductions and process improvement, using operational intelligence compiled from Biocair’s proprietary transportation management system iCair and from customer interactions.

Responsibilities will include:

• Validate and authorize shipment design solutions entered in transportation management system

• Act as second escalation contact for shipment deviations and issue resolution

• Manage workflow and assign support tickets to optimize team resources and avoid unequal distribution of shipment volumes

• Facilitate weekly team meetings to discuss current challenges, recognize performance, and foster a culture of collaboration and continuous improvement

• Investigate Non-Conformance Reports and perform root-cause analysis

• Record details regarding shipment deviations and supplier non-conformance in transport management system

• Identify and capture all exception expenses incurred in operations and in shipment deviations, ensuring full transparency and appropriate cost allocation

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community, based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

• Proven experience in a similar role

• Customer Care experience

• Ability to prioritize tasks and manage changing shipment deadlines

• Experience in a pharmaceutical or Life Science Industry is desirable but not essential

In return we offer:

• Up to $70,000 per annum, commensurate with experience

• Birthday leave

• Health, vision, and dental insurance

• Employee Assistance Program

• 401K with generous match

• PTO

Please note this is a full time role, 40 hours per week, Monday to Friday, 08.30-17.30 and offered as 100% on-site based from our office in Raleigh. 

Applications will close on Tuesday 17th February 2026. Please note that suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should we receive a sufficient number of applications.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offered candidates are subject to pre-employment screening which includes a denied party background check, a motor vehicle records check, and an E-Verify work authorization check.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.